Location: Remote but you would ideally have 2 days p/month in Cardiff so the preference would be for you to be based closer to South Wales / South West or the Midlands ideally
Rate/Salary: £(Apply online only) p/day (Inside IR35)
We’re looking for an experienced AI Delivery Lead to lead AI and technology initiatives within a Financial Crime Compliance environment.
The role combines AI delivery with Customer Crisis Management and incident management, with around 35% of the role focused on operational support, customer-impacting incidents and continual service improvement.
You’ll work across Product, Engineering, Support and Business teams, taking initiatives from business case through to delivery, adoption and value realisation.
The Role
Lead delivery of AI, GenAI, automation and technology initiatives from concept through to adoption.
Translate business objectives into delivery plans, measurable outcomes and benefits.
Support Customer Crisis Management and Major Incident Management, coordinating teams during customer-impacting issues.
Lead Root Cause Analysis, post-incident reviews and corrective actions.
Identify opportunities to improve product quality, operational efficiency and customer outcomes through AI and automation.
Coordinate delivery across multiple Agile teams, including dependencies, risks and key milestones.
Support SAFe, PI Planning and ART-level delivery.
Provide clear reporting and communication to senior stakeholders.
Ensure delivery meets relevant governance, security and Responsible AI requirements.
What We’re Looking For
10+ years' experience in Technology Delivery, Programme Management or similar.
Proven experience delivering complex technology initiatives within enterprise environments.
Experience delivering AI, GenAI, Machine Learning or automation projects.
Strong experience with Incident Management, Major Incident Management or Customer Crisis Management.
Excellent stakeholder management across Product, Engineering and Business teams.
Strong Agile delivery experience. SAFe experience would be highly desirable.
Experience in Financial Services, Risk, Compliance or Financial Crime would be advantageous.
Knowledge of Responsible AI / AI governance would be beneficial.
French language skills would be advantageous due to teams based in Paris.
Key Skills: AI Delivery | GenAI | Automation | Financial Crime | Incident Management | Customer Crisis Management | SAFe | Agile | Responsible AI | AI Governance
Salary description
£550.00 - £600.00 per day