<b>Customer service, Callcenter, Support</b> Warrington

Established in 1966, Welding Engineers Ltd is a leading independent company specialising in the manufacture, installation, repair, and maintenance of Industrial Doors and Shutters, Steel Fabrication, Industrial Roofing, Lift Gates, and Shutters. With branches located throughout the UK, we are committed to delivering high-quality engineering solutions and exceptional customer service.
As our business continues to grow, we are expanding our teams across the UK to meet increasing customer demand. This is an exciting opportunity to join a well-established company that offers long-term career development, training, and progression opportunities within a growing organisation.
About the job:
* Install, service, maintain, and repair a variety of industrial and commercial door systems.
* Carry out planned preventative maintenance (PPM) and reactive breakdown repairs.
* Diagnose mechanical, electrical, and control system faults and implement effective repairs.
* Ensure all work is completed safely, efficiently, and to a high standard.
* Conduct site surveys and assessments prior to installations and repairs.
* Complete service reports, maintenance records, and job documentation accurately.
* Provide technical support and advice to customers regarding door operation and maintenance.
* Ensure compliance with health and safety regulations, company procedures, and industry standards.
* Participate in an on-call rota where required.
* Maintain company tools, equipment, and vehicles in good working order.
Types of Doors Covered
Engineers should have the ability to work on some or all of the following systems:
* Roller shutter doors
* Sectional overhead doors
* High-speed doors
* Fire-rated doors and shutters
* Steel security doors
* Folding and sliding industrial doors
* Dock levellers and loading bay equipment
* Automatic and powered industrial doors
* Personnel and access control doors
* Gates, barriers, and associated automation systems
Knowledge, Skills & Experience
Essential
Experience installing, servicing, and repairing industrial door systems.
Good mechanical and electrical fault-finding skills.
Ability to read technical drawings, wiring diagrams, and manufacturers' manuals.
Understanding of health and safety requirements and safe working practices.
Ability to work independently and manage workload effectively.
Strong customer service and communication skills.
Full UK driving licence.
Desirable
Electrical qualifications (e.g., 18th Edition, NVQ, City & Guilds or equivalent).
IPAF, PASMA, CSCS, or related industry certifications.
Experience with industrial door control systems and automation.
Knowledge of fire door compliance and testing requirements.
Manufacturer-specific training certifications