Role Purpose
Make outbound calls to supporters and potential donors.
Help generate essential income to support services for people with sight loss.
Deliver excellent supporter care while achieving fundraising targets.
Key Responsibilities
Make outbound fundraising and supporter engagement calls.
Promote fundraising campaigns, lotteries, Gift Aid and legacy giving.
Meet individual and team income targets.
Build positive relationships with supporters.
Maintain accurate database records.
Ensure compliance with fundraising regulations and best practice.
Provide feedback to improve campaign performance.Essential Experience
Customer service, sales, fundraising, marketing or call centre experience.
Experience working to targets and achieving results.
Confident using databases and Microsoft Office.
Ideally experienced in outbound calling.
Essential Skills
Friendly, confident and professional telephone manner.
Strong communication and relationship-building skills.
Self-motivated, organised and reliable.
Good attention to detail and accuracy.
Able to work with targets, data and performance metrics.
Desirable
Charity or fundraising experience.
Understanding of donor retention and income generation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£13.00 - £13.50 per hour