Location: Staines
Contract: Temporary to Permanent
Hours: Full-Time
About the Role
We are currently seeking a reliable and customer-focused Branch Assistant to join our busy depot in Staines on a temporary-to-permanent basis. This is a varied role that combines customer service, administration, sales support, and warehouse duties.
As the first point of contact for customers, you will play a key role in ensuring the smooth day-to-day operation of the branch. The ideal candidate will enjoy working in a fast-paced environment, have strong communication skills, and be willing to support all areas of branch operations.
Key Responsibilities
Provide excellent customer service both in branch, over the telephone, and via email.
Process sales and hire transactions accurately using internal systems and till operations.
Manage hire administration, including booking equipment, processing off-hires, and handling returns.
Pick, pack, and prepare customer orders efficiently and accurately.
Replenish stock and maintain high standards of housekeeping within the branch.
Assist with goods-in processes, stock checks, and deliveries.
Offer product and hire advice to customers and identify suitable solutions to their requirements.
Complete general administrative duties, including order processing, data entry, and updating company systems.
Work closely with colleagues to achieve branch operational and sales objectives.
Ensure all health and safety procedures are followed at all times.
About You
To be successful in this position, you will ideally have:
Previous experience in a customer-facing role, trade counter, warehouse, hire desk, or similar environment.
Strong customer service and communication skills.
Good IT skills, including experience using Microsoft Office and internal systems.
The ability to multitask and work effectively in a busy branch environment.
A proactive and positive attitude with a willingness to support different areas of the business.
Good organisational skills and attention to detail.
Reliability, punctuality, and a strong work ethic.
What's on Offer?
Temporary-to-permanent opportunity with long-term career prospects.
Full training and ongoing development.
Friendly and supportive team environment.
Exposure to all aspects of branch and hire operations.
Opportunity to develop valuable industry knowledge and skills.If you are a motivated individual who enjoys customer interaction and thrives in a hands-on role, we would love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£12.98 - £13.46 per hour