This is a fantastic opportunity to become part of a small, friendly and supportive team, where you'll play a key role in managing customer accounts and ensuring exceptional service from order through to delivery.
The successful candidate will enjoy a varied role, working closely with customers, suppliers, transport providers and internal departments to ensure orders are processed accurately and delivered on time.
Key Responsibilities
* Process customer orders received via telephone, email and customer portals.
* Handle customer and supplier enquiries professionally and efficiently.
* Prepare sales, shipping and customs documentation.
* Maintain accurate customer records and account information.
* Liaise with the Sales, Warehouse, Logistics, Planning and Finance teams to ensure customer requirements are met.
* Arrange and monitor deliveries with transport providers and carriers.
* Create customs declarations using the Trader Support Service (TSS) portal.
* Resolve customer order, delivery and service queries.
* Provide post cover and general administrative support when required.
* Act as the site's Fire Safety Head Marshal (full training provided).
Skills & Experience
We're looking for someone who has:
* Excellent communication and customer service skills.
* Strong organisational skills with the ability to multitask and prioritise.
* Good attention to detail and accuracy.
* Proficiency in Microsoft Excel, Word and Outlook.
* The ability to work independently and as part of a team.
* A reliable, flexible and professional attitude.
Desirable Experience
* Previous experience in customer service, sales support, account administration or a similar office-based role.
* Experience using customer portals and order processing systems.
* Knowledge of customs or export documentation.
Salary & Benefits
* Monday to Thursday: 8:30am – 5:00pm, Friday: 8:30am – 4:30pm.
* 21 days' annual leave plus bank holidays.
* Christmas shutdown.
* Workplace pension scheme.
* On-site subsidised canteen.
* Free on-site parking.
* Employee product discounts upon successful completion of the probationary period.
* Immediate start available.
If you're an organised, customer-focused administrator looking for your next challenge within a supportive business, we'd love to hear from you.
Apply today with your up-to-date CV, and one of our consultants will be in touch to discuss this opportunity further.
Hue Recruitment Ltd is an independent recruitment consultancy specialising in permanent, temporary and contract recruitment across a range of sectors. We pride ourselves on delivering a professional, honest and personalised recruitment service to both clients and candidates.
Please note: Due to the high volume of applications we receive, we are unable to respond to every applicant individually. All applications will be reviewed within five working days. If you do not hear from us within this time, unfortunately your application has not been successful on this occasion
Salary description
£27000.00 - £30000.00 per year