Quality Manager Role Summary
We are seeking an experienced Quality Manager to lead the development, implementation and continual improvement of the organisations Quality Management System (QMS). This role is responsible for planning, coordinating, implementing and communicating quality management processes across the business, ensuring documented systems remain effective, compliant and aligned with organisational objectives.
The successful candidate will be a proactive Lean practitioner with a passion for driving operational excellence, improving business performance and embedding a culture of continuous improvement. Working collaboratively with operational and support teams, they will identify opportunities to streamline processes, eliminate waste, improve efficiency and enhance quality across the organisation.
Key Responsibilities
Develop, implement and maintain the organisations Quality Management System in line with ISO 9001 and other relevant standards.
Create and deliver strategic and operational plans that support continuous improvement, organisational learning and knowledge sharing.
Promote a positive culture of quality, reporting, accountability and continuous improvement throughout the business.
Develop, review and maintain quality policies, procedures, standards and documented information.
Lead, mentor and coach operational and support teams in quality management, Lean principles and continuous improvement methodologies.
Analyse business processes and quality management systems to identify opportunities for improvement and eliminate waste.
Drive initiatives that reduce rework, improve efficiency and increase right-first-time delivery.
Work collaboratively with operational, engineering, design, commercial and support functions to improve business performance.
Build strong relationships with clients, consultants, suppliers and subcontractors to promote best practice and continuous improvement.
Maintain and manage the organisations Process Improvement Register, investigating business process issues and identifying opportunities for improvement.
Lead Root Cause Analysis (RCA) investigations for significant findings, trends, non-conformances and customer feedback, ensuring effective corrective and preventative actions are implemented.
Identify inefficiencies and lead structured continuous improvement initiatives using recognised Lean and process improvement methodologies.
Develop, monitor and report Key Performance Indicators (KPIs) to measure quality and business performance.
Prepare and present quality and continuous improvement performance reports to senior leadership.
Plan and undertake internal audits of business processes, management systems and operational activities, producing reports and monitoring completion of improvement actions.
Promote the capture and sharing of lessons learned to improve organisational performance and reduce the cost of poor quality.
Establish quality and continuous improvement standards and monitor organisational performance against agreed objectives.
Support the implementation of collaborative planning and productivity improvement initiatives where appropriate.
Keep up to date with developments in quality management, Lean methodologies, collaborative planning and process optimisation, identifying opportunities to introduce industry best practice.
About You
Essential Criteria
Degree or equivalent qualification in Engineering, Business, Operations Management or a related discipline, or demonstrable equivalent experience.
Proven experience in Quality Management, Continuous Improvement, Lean, Operational Excellence or Business Process Improvement within construction, engineering, infrastructure, manufacturing, utilities or a similar industry.
Strong working knowledge of ISO 9001 Quality Management Systems and internal auditing.
Experience leading process improvement and organisational change initiatives.
Excellent analytical skills with the ability to identify trends, root causes and opportunities for improvement.
Strong communication, facilitation and presentation skills with the ability to influence stakeholders at all levels.
A collaborative leadership style with experience coaching and developing others.
Highly organised with excellent problem-solving and decision-making skills.
Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
Desirable Criteria
Lead Auditor qualification (ISO 9001).
Certified Quality Engineer (CQE).
Lean Practitioner qualification.
Six Sigma Green Belt or Black Belt.
Experience implementing Lean Construction or collaborative planning methodologies,
Experience within construction, infrastructure, utilities or engineering sectors
Salary description
£55000.00 - £65000.00 per year