My client is a well-established organisation with office in Thetford. They are looking for a temporary Customer Relations Assistant to join its Customer Relations Team based in Thetford.
Your new role
As a temporary Customer Relations Assistant, you will be the first point of contact for customers, handling a wide variety of enquiries via telephone and email.
You will support event ticketing and membership services, resolve online issues, process renewals and purchases, manage customer feedback, and provide clear information on products and services.
You will also maintain accurate records within the CRM system, manage customer support cases, undertake administration tasks and ensure all transactions are processed in line with company policies, GDPR requirements and financial procedures.
What you'll need to succeed
To be successful in this role, you will have strong administrative skills and excellent attention to detail. You will be a confident IT user with experience of Microsoft Office applications, including Word, Excel, Outlook and Teams.
Previous experience delivering high-quality customer service through telephone, email and face-to-face interactions is essential, along with strong communication and problem-solving skills.
Experience using CRM systems would be advantageous, as would previous experience with customer service, ticketing, membership services, events, visitor attractions or a similar customer-focused environment.
What you'll get in return
In return, you will have the opportunity to join a well-respected organisation, working within a supportive and customer-focused team.
You'll benefit from varied duties and flexible blended working options.
This is a full-time position with a requirement to work weekends on a rota basis, with some flexibility for blended and home working.
Start date ASAP
Expected duration through until 31/12/2026
On-site parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£16.18 - £16.18 per hour