Key Responsibilities
* Build and maintain positive relationships with residents throughout the duration of the project.
* Communicate upcoming works, programme updates, and any disruptions in a clear and timely manner.
* Organise and attend resident meetings, drop-in sessions, and consultations where required.
* Handle resident enquiries, concerns, and complaints professionally, ensuring prompt resolution.
* Maintain accurate records of resident interactions, correspondence, and agreed actions.
* Work closely with the site management team to minimise disruption to residents.
* Support access arrangements for occupied properties where necessary.
* Ensure all communications comply with client requirements and relevant policies.
* Produce regular reports on resident engagement and project communications.
Essential Requirements
* Previous experience as a Resident Liaison Officer on occupied residential construction projects.
* Experience on fire remediation, façade, or recladding schemes.
* Excellent communication and interpersonal skills.
* Strong organisational and administrative abilities.
* Ability to work independently while collaborating effectively with the project team.
* Full right to work in the UK.
Desirable
* Previous experience working with Southwark Council on similar occupied residential refurbishment or fire remediation schemes is a distinct advantage.
* Knowledge of local authority housing environments and resident engagement best practices.
* Experience using resident liaison and reporting systems
Salary description
£18.00 - £19.50 per hour