FRENCH SELECTION (FS)
French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying)
Location: Abingdon near Oxford
Office-based role with 1 day allocated studying
Salary: up to £27,000 per annum depending on experience and eligibility
Ref: 8244AP
To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 8244AP
Website: www.french-selection.co.uk
A software solutions company with international operations and strong company values.
Main duties: To provide excellent customer service and learn how to provide technical support.
The role:
- Support customers with any queries and respond in a timely manner
- Raise and update tickets for ongoing incidents and repairs
- Provide troubleshooting support in order to identify common faults and suggest solutions
- Maintain accurate customer records in the system
- Escalate tickets accordingly when the issue requires more complex technical support
- Produce reports on any software defects and investigate re-occurrences
- Follow Service Level Agreements to ensure customers are given the best support possible
The candidate:
- Must be over 18 years of age
- Fluent in French to high level (written and spoken) – Essential
- Previous experience in customer service and administration – Beneficial
- IT literate and comfortable learning new systems
- Excellent communication and interpersonal skills
- Dynamic and confident personality with good initiative
The salary: up to £27,000 depending on experience and eligibility