Key responsibilities:
Handling customer enquiries via telephone and email, ensuring careful attention to detail when reviewing requests and providing responses
Supporting other departments to enable them to complete their duties, such as providing price lists and confirming stock availability.
Processing orders and refunds received through the online store ensuring accuracy throughout
Preparing and processing quotations, proformas, sales orders, invoices and refunds using Sage 50.
Setting up, updating and maintaining customer accounts within Sage and OneDrive.
Working closely with the Purchasing and Planning teams to provide up-to-date information on product and customer demand, ensuring consistent product availability to meet customer orders and maintain stock levels.
Entering customer orders into the warehouse system for dispatch, as well as processing returns.
Sending invoices to customers for payment where credit terms apply, or confirming payment receipt for pre-paid orders.
Raising and managing RMA requests via supplier portals and keeping customers updated throughout each stage of the process.
Uploading and storing all documentation electronically, in line with company paperless processes.
Communicating with suppliers regarding customer RMAs, including initiating requests, following up on progress and arranging shipment of returned or repaired items.
Producing weekly and month-end reports.Key Skills and Attributes:
Strong attention to detail and accuracy.
Confident user of Microsoft Office applications, particularly Excel.
Ability to retain and apply information effectively.Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£29000.00 - £29000.00 per year