Join Hologic’s Diagnostics team as an Commercial Solutions Specialist and become a trusted partner to laboratories across London and South East England. In this field‑based role, you’ll combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories maximise the value of Hologic’s diagnostic solutions while delivering exceptional user experiences.
What to Expect
- Act as a key technical and applications expert for Hologic customers within your territory, supporting laboratories in the effective use of our diagnostic platforms.
- Deliver engaging training for new and existing users, ensuring they feel confident operating and optimising Hologic systems.
- Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively.
- Support the full customer journey—from pre‑site and site assessments to ongoing post‑installation support.
- Build strong, long‑term relationships that drive customer satisfaction and retention.
- Identify opportunities to grow existing accounts while gathering insights from competitive sites to support market expansion.
- Represent Hologic at conferences, trade shows, and customer events, providing technical expertise and commercial support.
- Work closely with cross‑functional teams including Sales, Field Service Engineering, Marketing, Technical Solutions, and Customer Service to deliver a seamless customer experience.
What We Expect
- A Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
- Strong experience working within a diagnostic laboratory environment, with advanced applications knowledge in a relevant field.
- Solid knowledge of diagnostic technologies and the ability to confidently support Hologic products and services.
- Experience using tools such as Microsoft Office, with familiarity in systems like Salesforce CRM and Oracle ERP.
- Up‑to‑date awareness of local accreditation standards and clinical training requirements related to medical devices.
- Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts clearly to diverse audiences.
- Strong analytical and troubleshooting abilities, with a systematic approach to solving technical challenges.
- Confidence delivering engaging training sessions to different user groups.
- The ability to interpret scientific literature and communicate key insights effectively.
- A full driving licence and the ability to travel extensively within the territory.
We’re looking for someone who is customer‑focused, proactive, and collaborative—someone who can represent the voice of the customer internally while working independently in the field. You’ll thrive in a fast‑moving environment, bring thoughtful problem‑solving to complex situations, and continuously look for ways to improve the customer experience.
If you enjoy combining scientific expertise with relationship‑building and want to make a meaningful impact in diagnostic healthcare, this role offers the opportunity to do exactly that.
Salary: £45,000 - £55,000 + bonus- The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package including company car or car allowance, pension and insurances.
Territory: London and South East UK
Location: Ideally based in Epsom, Croydon, Watford, Harlow, or Kent
Travel: Approximately 70–80% (around 4 days per week)
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