* Responsible for all reactive jobs received through the customer support process – ensuring
* Writing report Dealing with WIP
* Preparation of reports and documentation
* Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
* To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
* To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
* Procurement of services from external supply partners, including purchase order creation and service delivery management.
* Raising PO and invoices
* Production of valuations and presentation of results
* Quote logging and processing
* Collating timesheets from engineers, chasing and checking quality of data
* Contract set-up (PPM / System support)
* Application billing preparation
* that they are processed for payment correctly according to the contract terms, specification and schedule of rates
* Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
* Chasing and escalation within the regions all SLA & KPI breaches
* Co-ordination of Site Audits
* Co-ordinate monthly meetings and reviews generally
* PPM & Reactive Works Reporting
* Liaising with regional team over client requirements for scheduling ad-hoc works
* Collation of stats for invoicing (reactive and ppm’s)
* Validation of all reactive charges submitted by the regional teams
* Valuation of all quotations/estimates submitted by the regional teams
* Assisting colleagues with the team where necessary
* Co-ordinate Audits on behalf of Regional Managers
* Co-ordinate monthly meetings and reviews generally
* Experience in delivering high-class customer service
* An excellent telephone manner is essential
Salary description
£19.00 - £19.00 per hour