Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)
The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.
Key Responsibilities/Accountabilities
* To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email
* Log all reported Issues onto our in-house Fix Flo system
* Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s
* Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard
* Chase above where needed to ensure they meet our issued KPI’s
* Work with finance team to ensure matchup between Issue References and PO’s
* Assist to manage awarded project works from instruction to practical completion
* Ensuring complaints are escalated to the appropriate manager
* Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements
* First point of contact for third party vendors regarding operational issues
Key Skills
* Excellent customer service skills
* Experience within a busy helpdesk/customer service/call centre environment
* Excellent Microsoft Office skills
Salary description
£12.89 - £14.87 per hour