- Part Time work - 35 hours per week
- Salary up to £25k
- Occasional evening and weekend work
- Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm!
ROLE PURPOS
ETo act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally
.
The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory complianc
e.
KEY RESPONSIBILIT
IESNew Enquiry Handl
- ingHandle inbound telephone, website and email enquiries from prospective clien
- ts.Conduct detailed fact-finding interviews with potential clien
- ts.Identify and assess housing disrepair issues includi
- ng:Damp and mo
- uldWater ingr
- essLe
- aksStructural defe
- ctsHeating and hot water failu
- resElectrical iss
- uesPest infestati
- onsOther repair-related iss
- uesEstablish tenancy status and landlord detai
- ls.Obtain details regarding notification of defects and repair histo
- ry.Assess whether a claim appears suitable for further investigati
on.Client Onboard
- ingExplain the claims process in a clear and professional mann
- er.Obtain relevant documentation includi
- ng:Tenancy agreeme
- ntsPhotogra
- phsCorrespondence with landlo
- rdsNotices and inspection repo
- rtsComplete client onboarding documentati
- on.Undertake anti-money laundering and identification checks where requir
- ed.Ensure all authorities and client care documentation are completed accurate
ly.Compliance & Risk Assessm
- entComplete fraud prevention checks in accordance with firm polici
- es.Complete vulnerable customer assessmen
- ts.Identify any safeguarding concer
- ns.Escalate unusual or high-risk matters to manageme
- nt.Ensure compliance with SRA requirements and internal procedur