Assistant HRBP - UK
Industry: Designer collectible pieces
Location: Canary Wharf, London
Job type: Full time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of designer collectible pieces and intellectual property themed exhibitions internationally.
In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to both company and individual performance
- 25 days of annual leave, in addition to bank holidays
- 4x life insurance, together with group medical and travel insurance
- A confidential Employee Assistance Programme, alongside access to a discount platform for selected online retailers
- Training and development programmes, together with regular team events that encourage learning, collaboration, and celebration
The Role and Candidate
POP MART is seeking a hands-on and driven Assistant HRBP to support our rapid retail expansion across the UK. The role is heavily focused on recruitment for new store openings and employee relations case management, while also strengthening day-to-day HR operations.
The successful candidate will play a central role in building our retail teams, ensuring smooth hiring processes, and supporting managers with people issues. This is an excellent opportunity for someone who enjoys a fast-paced environment, balancing high-volume recruitment with frontline HR casework.
Responsibilities
Talent Acquisition & Store Expansion
- Lead end-to-end recruitment for retail teams, including planning, sourcing, interviewing, and onboarding
- Manage high-volume recruitment for new store openings, including recruitment days, assessment centres, and seasonal ramp-ups
- Partner with retail managers to define headcount needs and deliver talent pipelines on time
- Build talent pools and maintain relationships with candidates to support future growth
- Promote POP MART’s employer brand to attract strong retail talent in a competitive market
Employee Relations & Case Management
- Act as the first point of contact for employee queries and workplace issues within retail teams.
- Support the HR Manager in handling ER cases, including performance management, absence, grievances, and disciplinary procedures
- Ensure ER cases are managed fairly, consistently, and in compliance with UK employment law
- Coach and guide store managers on people management practices to reduce ER risks
HR Operations & Compliance
- Maintain accurate employee records and ensure compliance with UK employment law and GDPR
- Support HR processes such as contracts, policy reviews, and audits
- Prepare reports on recruitment activity, turnover, and ER trends to support decision-making
Onboarding & Engagement
- Deliver onboarding programmes to ensure smooth integration of new retail hires
- Support employee engagement initiatives and assist with follow-up action planning
- Contribute to building a positive workplace culture across retail and office teams
Required Qualifications
- Degree in Human Resources, Business Administration, or a related field
- 3+ years of experience in HR or recruitment, ideally with exposure to both retail hiring and ER case management
- Proven ability to deliver high-volume recruitment within tight deadlines
- Solid understanding of UK employment law, particularly in relation to ER cases
- Strong communication and interpersonal skills, with the ability to influence and build trust
- Highly organised, with the ability to manage multiple priorities in a fast-paced environment
- Professional, discreet, and confident in handling sensitive information
- Fluent in English, both spoken and written
Desirable but Not Essential
- Previous experience in retail, hospitality, or another high-volume, customer-facing industry
- Experience supporting store openings or multi-site operations
- Familiarity with HRIS, ATS, and recruitment platforms
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.