<b>Retail</b> Solihull

Customer Sales Advisor

Salary: £27,700 per annum plus performance-related bonus
Job Type: Full-time, Permanent

Following successful completion of your probationary period, your basic salary will also receive an inflationary adjustment.

We are recruiting a confident and customer-focused Customer Sales Advisor to join a growing and ambitious business.

This is a varied role combining consultative sales, excellent customer service, administration and responsibility for maintaining a safe, secure and well-presented site. You will support customers in person, over the phone and by email, taking the time to understand their requirements and recommend the most appropriate solution.

This is not a high-pressure or aggressive sales environment. Success comes from building rapport, asking the right questions and delivering a positive customer experience.

What you'll be doing

Responding to customer enquiries in person, over the phone and by email.
Understanding customers' requirements and recommending suitable solutions.
Converting enquiries into sales through a friendly, consultative approach.
Promoting relevant additional products and services.
Building positive relationships with new and existing customers.
Processing payments, maintaining accurate account records and following up on outstanding balances.
Completing general administration, including emails, filing, stocktaking, audits and data entry.
Supporting local marketing initiatives and community outreach.
Conducting regular checks to ensure the site remains clean, secure and fully operational.
Maintaining high presentation standards throughout the site and public areas.
Following health and safety, fire and security procedures.
Acting responsibly as a key holder and helping maintain site security.

What we're looking for

Previous experience within sales, retail, hospitality or customer service.
A friendly, confident and professional approach.
Strong communication skills and the ability to put customers at ease.
A natural ability to identify customer needs and recommend suitable solutions.
Good organisation and attention to detail.
Confidence using IT systems and Microsoft Office, including Word, Excel and Outlook.
A reliable and punctual approach, with the ability to work independently and as part of a team.
Previous experience within a similar environment would be beneficial but is not essential, as full training will be provided.

What's on offer

Starting salary of £27,700 per annum.
Performance-related bonus scheme.
Inflationary salary adjustment following successful completion of probation.
Annual salary reviews.
Contributory pension scheme.
30 days' holiday, including bank holidays.
Holiday entitlement increasing to a maximum of 33 days through length of service and progression.
Additional benefits following a qualifying period.
Full training and ongoing support.
Employee discounts.If you enjoy helping customers, are commercially aware and want to join a growing business where you can make a genuine contribution, we would be pleased to hear from you