Position: Dynamics 365 CRM Consultant
Location: UK (Fully Remote)
Salary: £45,000 – £60,000
Visa: No Sponsorship Available
Job Responsibilities:
1. Dynamics 365 CRM Administration & Enhancement
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Support, configure, and maintain Microsoft Dynamics 365 CRM solutions.
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Gather business requirements and translate them into effective CRM configurations.
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Manage users, security roles, workflows, dashboards, and system settings.
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Identify opportunities to improve CRM functionality and user experience.
2. CRM Projects & System Integration
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Participate in Dynamics 365 implementation and enhancement projects.
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Support integrations between Dynamics 365 and other business applications.
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Work with internal and external stakeholders to ensure successful project delivery.
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Assist with data migration and system upgrades.
3. User Support & Training
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Provide 2nd and 3rd line support for Dynamics 365 users.
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Investigate and resolve CRM-related issues.
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Create user documentation and deliver training sessions when required.
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Promote best practices and encourage CRM adoption across the business.
4. Testing & Continuous Improvement
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Support SIT and UAT activities for new releases and enhancements.
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Monitor system performance and data quality.
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Recommend process improvements and automation opportunities using Power Platform tools.
Experience
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5+ years of experience working with Microsoft Dynamics 365 CRM.
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Hands-on experience with Dynamics 365 Sales, Customer Service, or Marketing modules.
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Experience gathering business requirements and working directly with end users.
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Basic understanding of CRM integrations and data migration activities.
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Strong communication and stakeholder management skills.
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Experience working in an Agile environment is preferred.
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Japanese language is a plus.
We regret to inform applicants that only shortlisted candidates will be notified. Thank you for understanding
Salary description
£45000.00 - £60000.00 per year