Jobs in Silkstead

Customer Services Administrator

Eastleigh Area, Hampshire
Monday to Friday | 9:00am - 5:30pm
Permanent | Office Based

Salary to £30,000pa dependant on experience

Are you an organised and customer-focused administrator who thrives in a fast-paced environment? We are recruiting on behalf of a well-established and growing business seeking a Customer Services Administrator to join their friendly and supportive team.

This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys building relationships, solving problems, and ensuring customers receive an exceptional service from enquiry through to delivery.

The Role

As a Customer Services Administrator, you will play a key role in supporting customers and ensuring orders are processed accurately and efficiently. Working closely with internal departments, you will help deliver a seamless customer experience while maintaining high levels of accuracy and professionalism.

Key Responsibilities

Acting as the first point of contact for customer enquiries via phone and email
Providing prompt, professional, and effective customer support
Managing customer orders from receipt through to completion
Processing UK and export orders accurately and efficiently
Monitoring and managing back orders, keeping customers updated on progress
Liaising with Sales, Warehouse and other internal departments to ensure timely delivery of orders
Maintaining accurate customer information within CRM and ERP systems
Producing order confirmations, invoices and associated documentation
Handling customer issues, returns and complaints in a professional manner
Supporting customer communications regarding delays, product updates and service changes
Identifying recurring issues and highlighting opportunities for service improvement
Undertaking general administration duties to support the Customer Services teamYou will need

Previous experience within Customer Service, Sales Support, Order Processing or a similar administrative role
Excellent verbal and written communication skills
Strong organisational skills and excellent attention to detail
The ability to prioritise and manage multiple tasks effectively
A proactive and customer-focused approach to problem solving
Confident IT skills, including Microsoft Office (Word, Excel and Outlook)
Experience using CRM and/or ERP systems
A collaborative approach and the ability to build positive relationships with customers and colleaguesDesirable Experience

Experience processing export orders
Knowledge of international shipping and export documentation
Familiarity with stock management and back order processesIf this role sounds of interest to you and you have the necessary skills and experience , please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application