Liaison with: General Manager & Contracts Director
Key Focus: To provide close customer liaison in the pursuit of service work, programming work and attendance at all necessary meetings.
To work efficiently to process and deliver orders won by the company within budget and timeframe to carry out work to specifications and company quality standards; achieve customer deadlines and dates (including completed works files, updating manuals while ensuring the health & safety and good housekeeping of the working environment).
Responsibilities:
· Carry out service engineer activities in conjunction with Internal Sales Engineer and Technical Services Engineer
· Feedback information to Internal Sales Engineer & General Manager if pricing adjustments are required
· Servicing of electrical equipment
· Follow up reports and quotes for remedial work
· Repairs of equipment
· Quoting for replacement equipment
· Liaise with General Manager on above
· Carrying out monitoring surveys with Technical Service Engineer
· Produce follow up reports with recommendations with assistance of Technical Service Engineer or General Manager as necessary
· Provide quotations for equipment
· Preparation of RAMS
· Ability to order required parts and liaise with suppliers
· Liaise with Internal Sales Engineer regarding ordering of parts and required timescales
· Meetings and discussions with customers to ensure there is a clear understanding of requirements
· Identify additional opportunities for products and service
· On-site fault finding and equipment / product failure investigation
· Identify improvements required, feedback to General Manager & suppliers
· Acquire an understanding of the company servicing procedures
· Complete service contract review
The Package:
* Great career opportunities
* Employee Assistance Programme
* BUPA Private Medical Care - day 1
* Excellent holidays
* Death in service benefit
* Generous overtime premiums
* Salary £40k - £50k (perm role)
Requirements
* You will need a Level 3 NVQ or equivalent / qualified Electrical
Salary description
£42000.00 - £47000.00 per year