Key Responsibilities:
* Install, verify, and support haematology instrumentation at customer sites.
* Deliver customer training both onsite, remotely, and at company training facilities.
* Provide telephone and remote technical support, resolving application-related queries.
* Assist with software upgrades, instrument configuration, and application updates.
* Support technical investigations alongside Technical Managers and Field Service Engineers.
* Maintain accurate service records, CRM updates, and quality documentation.
* Create and update training materials, SOPs, webinars, and competency programmes.
* Ensure compliance with regulatory, quality, health & safety, and environmental standards.
* Build strong customer relationships through excellent communication and professional support.
What We're Looking For:
* Experience in haematology diagnostics or laboratory applications.
* Strong troubleshooting and customer service skills.
* Excellent communication and presentation abilities.
* Ability to travel extensively across the UK and Ireland.
* Organised, self-motivated, and able to manage multiple priorities.
* Full UK driving licence.
This is an exciting opportunity to combine technical expertise with customer engagement, helping laboratories maximise the performance of their diagnostic systems while delivering outstanding service and training
Salary description
£51111.00 - £51111.00 per year