Aylesbury – Hybrid Working
£37,080 per annum
Permanent, Full Time
We’re excited to announce that we’re recruiting for a fantastic Service Charge Officer to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!
About the role…
As our Service Charge Officer, you will be responsible for managing service charge accounts across our properties. This role is key to ensuring charges are calculated accurately, recorded correctly and delivered clearly to our customers.
You’ll prepare annual service charge budgets and final accounts, issue customer demands and maintain accurate records. You’ll also ensure all charges are compliant with leases and policies, with clear audit trails in place, and support external audits when required.
Working with colleagues, residents and contractors, you’ll help provide reliable data for new properties and keep systems up to date. You’ll also review processes and suggest improvements, helping us deliver a more efficient and transparent service.
About You:
We’re looking for someone who is organised, numerate and confident working with data. You’ll have good IT skills, strong attention to detail and be able to communicate clearly, even when dealing with more complex information.
Experience in service charge accounting is desired, but not essential
We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!
About us…
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
For more information, please refer to the attached job description.
Benefits
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!
You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
Our commitment to you …
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply?
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!
If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 8th July 2026, but we might close it early if we find the right person before this date
Salary description
£37080.00 - £37080.00 per year