Hours: 38hours p/w
Location/s: The Lanes Shopping Centre, Carlisle CA3 8NT
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shifts based
Lead the Way as a Retail Bureau Manager
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.
As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.
What you'll be doing on a day-to-day basis...
Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
Inspire and coach your team to deliver personalised, engaging experiences for every customer
Build lasting relationships with customers, understanding their travel needs and matching them with the right products
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
Lead by example in delivering our eurochange sales framework and maintaining our high standards
Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
Conduct regular cash reconciliations and audits to manage risk and minimise losses
Analyse branch KPIs and performance data to identify opportunities for improvement
Train and mentor your team to grow their skills, confidence, and careers
Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.
Our Leadership Behaviours
As a Bureau Manager, you’ll be expected to:
Lead by example, embodying eurochange’s values in every interaction
Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
Empower your team to make decisions, solve problems, and take ownership of their performance
Recognise and celebrate success, motivating your team to achieve and exceed their targets
Demonstrate resilience and adaptability in a fast-paced retail environment
Foster a positive, inclusive workplace where everyone feels valued and can thrive
Give and receive feedback openly and constructively, always looking for ways to improve
Stay commercially aware, understanding how your decisions impact the branch and the wider business
The Stand-Out Qualities to Be Part of #Teameurochange
Proven experience leading teams in a retail, banking, or financial services environment
A commercial mindset with a track record of meeting and exceeding sales targets
Strong leadership skills with the ability to motivate, coach, and develop others
Financial acumen, including managing budgets, cash handling, and risk controls
Knowledge of AML, KYC, and financial compliance standards
A passion for customer service and relationship building
Excellent communication, problem-solving, and organisational skills
Our Perks Are Out of This World!
Colleague Rate on Travel Money
28 days holiday (inclusive of bank holidays)
High Street Discounts
Free 24/7 Virtual GP service for you and your family
Cycle to Work Scheme
Employee Wellbeing & Financial Support through Retail Trust
Employee Assistance Programme – because you matter!
Wagestream – access your earned wages when you need it
Recognition Awards for outstanding service
Additional holiday entitlement after 1 year
Life Assurance
…and much more!
Our Vision
To be the UK’s go-to travel money provider, adding value to every customer’s journey.
Our Purpose
Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.
Our Values
We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere
Salary description
£14.00 - £14.00 per hour