If you have previous reception experience within a law firm, enjoy delivering exceptional customer service and thrive in a professional, fast-paced environment, we'd love to hear from you.
The Role
As the face of the Gravesend office, you will be the first point of contact for clients, visitors and telephone enquiries, ensuring every interaction reflects the high standards of the firm.
This is a varied and rewarding role combining front-of-house responsibilities with administrative support. You'll work closely with fee earners and colleagues to help ensure the smooth day-to-day running of the office while delivering an outstanding client experience.
Key Responsibilities
Reception & Client Care
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Welcome clients and visitors in a professional, friendly and courteous manner.
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Answer, screen and direct incoming telephone calls efficiently.
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Manage meeting room bookings and prepare rooms for meetings.
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Maintain reception, client waiting areas and meeting rooms to a high professional standard.
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Administrative Support
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Open, sort, scan and distribute incoming post.
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Prepare outgoing post and arrange courier collections.
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Assist with photocopying, scanning, printing and document preparation.
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Provide administrative support to fee earners and support staff.
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Order and maintain office stationery and supplies.
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Support colleagues across other office locations when required.
About You
To succeed in this role, you will have:
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Previous reception experience within a law firm (essential).
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Excellent communication and interpersonal skills.
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A professional, friendly and approachable manner.
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Outstanding customer service and telephone skills.
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Strong organisational skills with the ability to manage multiple priorities.
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Excellent attention to detail and accuracy.
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Good working knowledge of Microsoft Office and general office systems.
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The ability to work independently and collaboratively as part of a team.
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A proactive, flexible and positive attitude.
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Experience handling confidential information with discretion and professionalism.
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A genuine commitment to delivering an exceptional client experience.
What We Offer
You will be part of a supportive and professional team where your contribution is valued; a welcoming working environment, varied and interesting work, and the opportunity to develop your career within a respected and established law firm.
Apply today with your CV and a covering letter explaining why you'd be a great fit for the position
Salary description
£22000.00 - £25000.00 per year