£30,000 per annum (£40,000 – £45,000 OTE depending on experience)
Role Overview
One of the fastest growing UK Debt Recovery Agencies is seeking an experienced Collections Agent.
We are looking for an ambitious individual to help drive performance, maintain compliance, and support the next phase of structured growth.
Key Responsibilities
Performance and Revenue:
Oversee daily collections activity across all live ledgers.
Drive recovery rates and manage a portfolio of client debt ledgers.
Monitor individual and team KPIs.
Contribute toward achieving monthly revenue targets.
Compliance and Standards:
Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice.
Work with Quality Assurance on file audits and complaint management.
Maintain high professional and ethical standards.
Experience Required:
Minimum 2 years' experience in debt collection or credit management.
Strong understanding of UK collections compliance.
Strong communication skills, both written and verbal.
Proven ability to manage performance and improve recovery outcomes.
Commercially aware and KPI-driven.
Proficiency in using CRM systems and Microsoft Office.
Personal Attributes:
Professional, calm and decisive.
Commercially minded.
High integrity and accountability.
Strong communicator.
Comfortable operating in a growing SME environment.
Ambitious and driven to grow and improve a department.
What's On Offer:
Performance-based bonus.
Opportunity to progress as the company scales.
Clear career growth and opportunity
Benefits Include:
Pension
On-site parking
Team nights out
Ad hoc bonuses and benefits for strong performance
Salary description
£30000.00 - £30000.00 per year