Job Title: Team Leader
Location: Eastbourne
About The Role:
We are seeking experienced and confident Team Leaders to join our Ofsted Registered Children's Residential Homes in Eastbourne.
This is a leadership role responsible for overseeing the safe, consistent and effective running of shifts within the home. As a Team Leader, you will provide direction, guidance and support to Coaches and Senior Coaches, ensuring high standards of care, safeguarding and behaviour management are maintained at all times.
You will play a key role in creating a stable, therapeutic and structured environment where young people feel safe, supported and able to achieve positive outcomes. This role requires calm decision making, strong leadership skills and the ability to lead teams effectively in complex and challenging environments.
Our home is currently rated "Good" by Ofsted and is working towards achieving "Outstanding".
At SuperCare, we are committed to delivering only outstanding care. Our approach is progressive, therapeutic and grounded in understanding behaviour, relationships and development.
Our culture is shaped by our core values:
We are outstanding
We seek to understand
We will do whatever it takes
We inspect and don't expect
We are radically honest
We never give up
Key Responsibilities:
As a Team Leader you will:
Lead shifts and take accountability for the safe and effective running of the home during your shift
Manage and direct Coaches and Senior Coaches, ensuring high standards of performance and conduct
Ensure care plans, risk assessments and Positive Behaviour Support strategies are consistently implemented
Take responsibility for safeguarding concerns, incident response and decision making on shift
Escalate incidents and safeguarding concerns appropriately to management
Monitor practice standards and address concerns immediately
Ensure routines, boundaries and therapeutic approaches are consistently maintained
Support children and young people to achieve positive outcomes across behaviour, education and independence
Maintain accurate, timely and compliant records and documentation
Promote trauma informed, child centred and therapeutic care approaches
Support induction, coaching and development of staff members
Contribute to reflective practice, team meetings and operational improvement
Maintain a safe, clean and well run home environment
Oversee medication administration, health and safety and compliance on shift
Work collaboratively with families, social workers and external professionals
Work flexibly across different homes within the service where required
About You:
We are looking for strong practice leaders who combine accountability, resilience and compassion for young people. You will have:
Experience working within residential childcare
Previous experience leading or supporting staff on shift
Level 3 Diploma in Residential Childcare or equivalent (essential)
Strong safeguarding knowledge and understanding of professional boundaries
The ability to remain calm and make effective decisions under pressure
Strong leadership, communication and interpersonal skills
A trauma informed and child centred approach to care
The ability to maintain high standards and hold others accountable
A commitment to delivering outstanding care and outcomes for young people
Willingness to work towards or complete Level 5 Diploma in Leadership and Management (desirable)
Flexibility to work shifts including evenings, weekends and bank holidays
What We Offer:
Competitive salary package
Extensive training and development opportunities
Fully funded Level 3 and Level 5 qualifications
Performance related bonus scheme
Private healthcare
24/7 GP access
Gym membership contribution
Extensive training and CPD opportunities
Leadership mentoring and internal progression pathways into Deputy Manager and above
Pension scheme
Supportive team culture focused on development and wellbeing
Working Hours & Shift Patterns:
SuperCare operates a 24 hour, 365 day service. Flexibility is essential within this role.
Day Shifts
1 day on, 2 days off (rolling rota)
07:30am - 10:30pm (15 hour shifts)
Waking Night Shifts
2 nights on, 2 nights off (rolling rota)
10:00pm - 08:00am (10 hour shifts)
Shift patterns may vary depending on the needs of the home and the young people we support.
Safer Recruitment
All roles are subject to Enhanced DBS checks, referencing and full safer recruitment procedures
Salary description
£18.74 - £21.34 per hour