Warehouse Operations Clerk
dnata Catering UK are actively seeking an Operations Clerk to join our already successful and vibrant team at Bristol Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in. You will also ensure the provision of an accurate, consistent and quality service to our customers.
Key Responsibilities
Updating and maintaining changes in information into CBase system, print & check ACOs against system when required.
Support entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors
Follow up with all departments whilst liaising with dispatch with all relevant information
Communicating via telephone, e-mail system, two way radio system with all internal departments, and departmental Managers to ensure on time performance
Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
Printing of CBase labels for all airlines
Accurately completing all relevant documentation.
Reporting any accidents or incidents and ensure any corrective actions are taken
Ensuring compliance with the company compliance policies
Filling documentation and other general filing, e-mailing, photocopying & faxing
Liaising effectively with members of the Service Delivery team and other Departments
Despatching vehicles in line with regulations CAA.
Entering information into FTQ system and provide information for management meeting.
Utilising Trutac to provide real time vehicle and driver compliance.
Skills, Knowledge and Expertise
Excellent customer service skills - essential
Excellent Computer skills essential, including Excel and Word - essential
Fluent in English with good verbal and written communication skills - essential
Able to solve problems and work within strict deadlines - essential
Good knowledge of cBase system – desirable
Able to deliver and improve upon set targets
Able to work on your own initiative
Self disciplined, reliable and accurate with a keen eye for detail
Able to work as a team member and stand alone
Flexibility in working hours
Benefits
Free meals on site and refreshments
£60 towards both, dental and optical cover through our Simply Health Cash Plan
£150 if you Refer a Friend
Discounted gym membership at over 2000 gyms nationwide
Cycle to Work Scheme
Opportunity to enhance your learning through our inhouse apprenticeship programme
Pension scheme and life cover
Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week
Salary description
£15.00 - £15.00 per hour