This is a great opportunity for an experienced Customer Service Advisor to join a fast-paced bodyshop environment, where you will be the main point of contact for customers throughout the repair process.
Key responsibilities:
* Manage customer enquiries both face-to-face and over the phone
* Provide regular updates to customers regarding vehicle repairs
* Liaise with workshop, estimators, and insurance companies to ensure smooth communication
* Book vehicles in for repair and manage job progress
* Handle customer queries and resolve issues professionally
* Maintain accurate records and update internal systems
Requirements:
* Previous experience in a customer service role within an accident repair centre or automotive environment
* Excellent communication and interpersonal skills
* Strong organisational skills and attention to detail
* Ability to work in a fast-paced environment
* Confident using computer systems
* Full UK driving licence (desirable)
If you're a customer-focused individual looking for a stable role in High Wycombe within a reputable accident repair centre, this is a great opportunity to join a professional team.
Kolt Recruitment are a specialist recruitment agency within the automotive industry
Salary description
£28000.00 - £32000.00 per year