This is a role for someone who genuinely enjoys helping people. Whether you’re answering a booking query, resolving an issue, making an amendment or simply making sure a customer feels looked after, you’ll play an important part in creating an experience that keeps customers coming back.
You’ll be joining a fast-paced, growing travel business where no two days are quite the same. In return for your experience and commitment, you’ll receive a salary of up to £28k, along with some fantastic travel industry benefits.
If you’re passionate about customer service, have a love of travel and are looking for your next opportunity within the travel industry, we’d love to hear from you! Please apply online today.
Role of Travel Customer Service Advisor:
* Providing exceptional service and creating positive customer experiences that encourage repeat business and great online reviews.
* Handling a high volume of calls from customers and travel agents, dealing with booking and documentation queries.
* Listening carefully to customers, understanding what they need and confidently actioning changes or requests.
* Managing a busy inbox and prioritising emails effectively.
* Pricing, quoting and processing booking amendments.
* Investigating booking discrepancies and finding practical solutions quickly.
* Liaising with internal teams and suppliers to chase documentation, confirmations and outstanding information.
* Taking ownership of escalated issues and seeing them through to a successful resolution.
Skills required for the role:
* Previous customer service experience.
* Travel industry experience — an advantage, but not essential.
* A confident and professional telephone manner.
* Good working knowledge of Microsoft Office, particularly Word and Excel.
* Excellent attention to detail and accuracy.
* The ability to organise and prioritise a varied workload while working to deadlines.
* Experience handling challenging situations and resolving customer concerns.
* A flexible, adaptable approach and a genuine willingness to help.
If you’re interested in learning more about this Travel Customer Service Advisor role, press the apply online button now!
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Salary description
£25000.00 - £28000.00 per year