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Caretaker
Ettrick Lodge, Gosforth
Salary: £7,952.85 per annum
Hours: 12 per week, Monday, Wednesday & Friday 8am to 12noon
Contract: Permanent
Closing Date: 5pm on Friday 7th August 2026
If you’re passionate about providing great customer service, want a varied role and enjoy building relationships with customers and clients then our caretaker role is for you.
Role Benefits:
23 days annual leave (plus bank holidays) pro rata
Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
Generous pension scheme with life insurance of 3 x salary
About the Caretaker Role:
This role will involve:
· Supporting the delivery of excellent, consistent, and responsive customer service to residents or contractors during working hours over the phone and face to face.
· Working alongside the Property Manager and the resident Directors of the Right To Manage Company.
· Checking bin stores daily and removing any waste from floors. Rotating bins and have them ready for waste collection.
· Carrying out a regular litter pick of the external grounds. Keep clean and brush all external pathways, signage, communal doors, car park railings, car park area as required but at a minimum weekly.
· Carrying out and recording daily health and safety checks of all communal areas of block and external areas including the car parks, reporting any breaches of the lease, maintenance issues, hazards, or repairs and checking that the property is safe and secure.
· Carrying out testing of equipment on site in accordance with British Standards and carrying out recommended checks of other plant and machinery.
· To effectively use relevant ICT systems and assist in the creation, development and maintenance of records and information that supports and broadens the scope of information relating to the scheme.
· Acting in the event of an emergency and call the appropriate authorities where necessary. Work with the team in dealing with and recording such events.
· Liaising with all Kingston appointed contractors carrying out communal services and maintenance when they arrive on site and keep a note of dates visited and details of visits.
· To contribute to initiatives for the scheme and enhancement of service delivery.
· To continually seek to improve the quality of services to customers.
Your Experience:
Successful candidates will need:
Essential:
* Good standard of general education
* Experience of working with the public
* Ability to recognise the diverse needs of customers and uses diplomacy in interactions.
* The ability to communicate clearly orally and in writing.
* Possesses a degree of empathy with residents.
* Self-motivated with the ability to work unsupervised.
* Positive ‘can-do’ attitude
* General knowledge of maintained services in communal buildings
Desirable:
* First Aid Certificate.
* Basic computer skills for communication.
* Able to see the big picture and willing to contribute to development and delivery of services across different disciplines.
* Experience of dealing with contractors and service providers
About us:
With over twenty-five years’ experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England.
We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team. We have an excellent track record of employee development and providing opportunities for progression – we are building Kingston to be a business that people want to be part of.
Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field.
We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development.
To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.
This post will be subject to an enhanced DBS check.
Interviews will be taking place week commencing 18 August 2026.
For more information regarding this role, please contact:
Carly Waller on (phone number removed)
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Kingston
Salary description
£7952.00 - £7952.00 per year