Cornwall Housing is proud to be at the forefront of delivering customer-focused housing services across Cornwall. As an Arm's Length Management Organisation, you will join an organisation who manage and maintain around 10,200 homes, alongside leasehold properties, shops, land and neighbourhoods located across the Cornwall region. Everything Cornwall Housing do is driven by a clear purpose - to provide safe homes, and help build strong, thriving communities for everyone.
What sets Cornwall Housing apart is the commitment to reinvesting in communities. You will work in close partnership with Cornwall Council, and crucially with residents whose voices are represented and play a vital role in shaping services.
Joining Cornwall Housing means being part of an organisation where you can genuinely make a difference. You will have an opportunity to influence change, contribute to continuous improvement, and help to deliver better outcomes for customers every day.
Your new role
As a Head of Service at Cornwall Housing, you will play a pivotal role in shaping and delivering high-quality repairs and maintenance services that directly impact customers and communities across Cornwall. Working closely with the Executive Director of Property Services and as a key member of the Senior Leadership Team, you will be able to influence strategic direction while ensuring excellent operational delivery across a large and diverse housing portfolio. You will oversee significant service areas and partnerships, with accountability for a substantial budget and responsibility for leading both direct and wider teams.
In this role, you will:
Lead the delivery of responsive repairs, planned works, voids, capital programmes and adaptations, ensuring a high-quality, customer-focused service.
Shaping and influencing the strategic direction of asset management services, contributing to business planning, risk management, and long-term improvement.
Work collaboratively with Cornwall Council, partners and residents to enhance service delivery and ensure alignment with the management agreement.
Drive performance and value for money across three locality-based maintenance contracts, managing key contractor partnerships.
Champion customer satisfaction by ensuring services are responsive, reliable, and meet the regulator of social housing consumer standards.
Use data, insight and technology to improve efficiency performance and overall service outcomes.
What you'll need to succeed
To thrive in this exciting new role, you will bring forward a combination of technical expertise, leadership capability, and a strong track record of delivering high-quality, customer-focused services within a complex housing or asset management environment.
You will have:
A relevant professional qualification (such as CIH Level 4, degree, HNC or equivalent), or be willing to work towards achieving CIH supported by extensive experience in responsive and planned repairs and maintenance.
A proven track record of successfully leading high-performing repair and maintenance services within a housing environment.
Excellent knowledge of procurement processes, health and safety, CDM and risk management.
Experience in leading, motivating and developing teams, creating a cohesive and high-performance culture.
Sound understanding of partnering contract models, including TPC and JCT contracts.
Proven ability to build effective partnerships and maintain strong relationships with customers, contractors, and stakeholders.
What you'll get in return
This is more than just a job - this is an opportunity to build a rewarding career with an organisation that truly values people and the communities it serves. Your total reward package includes generous annual leave entitlement to support a healthy work-life balance, access to a contributory pension scheme, flexible hybrid working arrangements (with time in an office each week required), and access to training and development opportunities and a clear commitment to your professional and personal development. You will also receive a salary of £80,729 per annum.
What you need to do now
Please click 'apply now' if you may be interested in being considered for this position. Alternatively, for an informal exploratory conversation please contact Tom Yeo from Hays -
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Salary description
£80729.00 - £80729.00 per year