Administrator/Order Processor
Location: Rochdale
Hours: Monday-Friday, 7:30am - 3:30pm
Salary: £28,000 per annum (negotiable DOE)
Full-time, permanent position
About the Role:
We are looking for a highly organised and proactive Administrator/Order Processor to support the smooth running of our client's manufacturing operations. The successful candidate will be responsible for processing customer orders, managing stock levels, coordinating deliveries, and working closely with couriers and pallet networks. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
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The Key Responsibilities of the Administrator/Order Processor:
Order Processing & Customer Support
* Process customer orders accurately and efficiently within internal systems.
* Prepare and issue quotes and pricing information for clients.
* Respond to customer enquiries via phone and email in a timely and professional manner.
* Liaise with internal departments (production, sales, dispatch) to ensure orders are fulfilled correctly.
Stock Control & Inventory Management
* Monitor stock levels and update inventory records regularly.
* Identify low-stock items and coordinate replenishment with suppliers.
* Ensure stock is stored, recorded, and rotated accurately in line with company procedures.
Logistics, Pallets & Couriers
* Organise and schedule deliveries with pallet networks and courier providers.
* Prepare dispatch paperwork, labels, and relevant documentation.
* Track shipments and deal with any delays, issues, or customer queries.
* Arrange collections and ensure items are packed and dispatched correctly.
Operational Support
* Work closely with the warehouse/production team to ensure timely dispatch of goods.
* Maintain accurate records for audits and quality control.
* Support continuous improvement activities across the operations function.
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The Key Requirements of the Administrator/Order Processor:
* Previous experience in order processing, logistics coordination, or a similar administrative role.
* Strong organisational skills with excellent attention to detail.
* Comfortable working in a busy, fast-paced manufacturing environment.
* Experience using stock control or ERP/CRM systems.
* Ability to prioritise tasks and work effectively under pressure.
* Experience within the manufacturing or production industry is desirable.
* Familiarity with inventory management processes.
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Personal Attributes:
* Reliable, punctual, and hardworking.
* Proactive and able to work with minimal supervision.
* Problem-solving mindset with a can do attitude.
* Team player with a positive approach to supporting colleagues.
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£27000.00 - £30000.00 per year