I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.
This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.
You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation
The Role
- Manage a caseload of protection based claims (Life, IP and CI)
- Handle inbound and outbound calls, confidently guiding clients through the claims process
- Make accurate and fair claims decisions within agreed authority limits
- Maintain detailed and accurate records across internal systems
- Meet quality, accuracy and volume targets
- Communicate clearly with clients, representatives, IFAs and claims partners
- Identify and log risks appropriately
What We’re Looking For
- GCSEs (including Maths & English)
- Strong communication and numeracy skills
- Ability to prioritise, multi-task and manage deadlines
- High level of accuracy and attention to detail
- Comfortable managing your own workload
- A proactive and team-oriented mindset
The Right Person
- Client focused and empathetic
- Takes ownership and responsibility
- Professional and confident communicator
- Keen to develop within financial services
If you’re interested in finding out more, feel free to get in touch for a confidential conversation.