Manchester City Centre (Hybrid - 3 days office / 2 days home)
Full-time, Permanent
£45,000 - £48,000 + Benefits
Are you a hands-on CRM specialist who thrives on owning the full customer journey from start to finish? We're looking for an experienced Marketing CRM Manager to join a growing, forward-thinking business in Manchester.
This is a fantastic opportunity for someone who enjoys working in a smaller, collaborative team where you'll have real ownership, visibility, and impact.
The Role
Reporting into the Marketing Manager, you will take full responsibility for CRM activity across the business. This is a varied, end-to-end role where you will map, build, and optimise customer journeys, gaining a deep understanding of customer behaviour and engagement.
During your first 6 months, you will conduct a full review of current CRM activity, map existing journeys, and develop a clear strategy for future improvements and growth.
You will be responsible for creating content, building campaigns, and analysing performance across email and SMS channels, ensuring all communications are effective, engaging, and results-driven.
Key Responsibilities for the Marketing CRM Manager:
Own and manage the full customer journey across CRM channels
Create and deliver email and SMS campaigns from concept to execution
Monitor campaign performance and provide clear reporting and insights
Analyse customer behaviour and recommend improvements to engagement and conversion
Develop segmentation strategies to better understand and target customers
Conduct testing and optimisation to improve results
Work closely with internal teams to ensure alignment and compliance
About You
Proven experience in a CRM, lifecycle, or marketing automation role
Hands-on experience managing campaigns end-to-end (not just strategy)
Comfortable creating content as well as analysing performance data
Experience working in a smaller business or standalone CRM role preferred
Strong understanding of customer journeys and segmentation
Analytical mindset with the ability to turn insights into action
Experience within a regulated industry is highly desirable
A proactive, self-sufficient approach with strong attention to detail
What's on Offer for the Marketing CRM Manager:
Competitive salary of £45,000 - £48,000
Hybrid working (3 days in the office, 2 from home)
25 days holiday + bank holidays + your birthday off
Healthcare cash plan
Pension scheme with up to 5% employer match
Life assurance
Cycle to work scheme
Long service awards
Modern offices in Manchester City Centre
If you're looking for a role where you can truly take ownership, shape strategy, and make a measurable impact, we'd love to hear from you
Salary description
£45000.00 - £48000.00 per year