Location: Wigan
Salary: Up to £30,000 + on call allowance (£4000)
Contract: Full time, Permanent
Hours: Monday to Friday , 8am - 4pm
My client based in Wigan is looking to recruit a fluent German Speaking Helpdesk / 1st Line Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of up to £30,000 plus additional on call allowance (£4000).
As a Helpdesk Advisor you will be dealing with inbound and outbound calls and e-mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric.
Job Description:
Provide 1st line support to all end users globally
Incident Management and Resolution
Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
Escalation to Tier 2 when unable to resolve issues
To provide an excellent customer service experience whilst managing customer expectation
To manage faults, requests and enquiries on behalf of the customer
Person Specification:
Fluent English and German language skills
Previous experience within a technical support role
Excellent customer service & communication skills
Positive attitude
Affective time management skills, with a logical approach to problem solving
Ability to work under pressure and within time constraints
Ability to manage workload whilst reviewing changing priorities
Ability to work alone as well as part of a team
Benefits package includes:
Immediate start available
Exposure of working in a desirable company with future progression
On site parking
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Salary description
£29000.00 - £33000.00 per year