This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries.
The Opportunity
As a Support Coordinator, you will be a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal teams.
The ideal candidate will have previously worked as a window and door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands-on experience to understand customer problems, troubleshoot issues and provide practical solutions.
This is not a general customer service role – an installer background within the fenestration industry is essential.
Main Duties
* Act as a first point of contact for customers via telephone, email and support tickets.
* Investigate and resolve customer queries, using your practical installation knowledge to identify solutions.
* Work closely with technical and training teams to resolve more complex issues.
* Maintain accurate customer records and provide regular updates on ongoing support cases.
* Assist with software testing, quality assurance and new system releases.
* Help improve processes and customer support within the department.
Candidate Requirements
* Previous experience as a window and door installer is essential.
* Strong knowledge of the fenestration/windows and doors industry.
* Excellent customer service and communication skills.
* A practical, solutions-focused approach to resolving problems.
* Good organisational skills and the ability to manage multiple queries.
* Comfortable using CRM systems and Microsoft Office.
* Keen to develop knowledge of software and technical systems.
Experience with Business Micros, Window Designer, Evolution, Business Pilot or similar industry software would be advantageous.
Benefits
* Fully remote working
* Competitive salary
* Ongoing training and development
* Supportive team environment
* Long-term career progression
If you're an experienced window and door installer looking to move away from being on the tools and into a Support Coordinator role where your industry knowledge can be used to support customers and solve problems, we'd be keen to speak with you.
To find out more, click 'Apply' or contact Dana at Chase Taylor Recruitment, quoting reference MM6638
Salary description
£26500.00 - £31000.00 per year