Client Details
This role is with a reputable organisation in the financial services industry. As a small-sized company, they specialise in delivering tailored financial solutions and prioritise precision and operational excellence in their work.
Description
Managing a busy pre-offer pipeline of applications.
*
Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
*
Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
*
Remaining compliant with all applicable regulatory guidelines.
*
Developing and maintaining key relationships with internal and external customers.
*
Answering internal and external customer queries, with the key objective of first-time resolution.
*
Meeting key performance indicators and service levels by working to agreed objectives and deliverables.
*
Identifying potential issues and suggesting suitable solutions or process improvements.Profile
*
Customer service experience
*
An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
*
Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
*
Meticulous attention to detail.Job Offer
Growth shares.
*
Annual performance bonus (cash and growth shares).
*
High-quality working environment in a central London office in the heart of Fitzrovia.
*
Hybrid working.
*
30 days' holiday, plus UK bank holidays.
*
Private health cash reimbursement plan.
*
Employer pension contribution.
*
Salary-sacrifice pension scheme, saving marginal rate on contributions.
*
Salary-sacrifice nursery voucher scheme, as above.
*
Employee assistance programme
Salary description
£25000.00 - £26500.00 per year