Contract: Permanent, part-time (30 hours per week) Salary: £19,980 (£24976 FTE)
Location: Hitchin, SG4 8EU
Closing date: Sunday 14th June 2026
Interview date: 24th, 25th & 26th June 2026 Join our team as a Reception and Administration Assistant at our Rehoming Centre in Hertfordshire! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here's your chance to become an integral part of our Blue Cross family, where you'll play a crucial role in delivering our mission to help more pets in need.
More about the role
As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming Centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do. In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
Experience in delivering high level reception service in a fast paced and often emotional environment.
Good standard of verbal and written communication.
Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
Strong administration skills, including the use of computerised systems.
Experience of handling and managing cash and spreadsheets.
Current full driving licence.
It would be great (but not essential) if you also had:
NVQ Level 2 or 3 in Customer Care
Experience of working in a similar role or working in a pet welfare role/environment.
Experience working with volunteers.
Experience of working with the public
Experience of public speaking
An understanding for the voluntary sector
Experience of working in a team and mentoring others
Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply Click the apply button below and complete the online application process before the closing date on Sunday 14th June 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the
Salary description
£19980.00 - £19980.00 per year