Based on-site every day
Reports to: Front of House Manager
Purpose
Deliver a professional, friendly front-of-house service
Enhance visitor and client experience across reception, switchboard, and room bookingsKey Responsibilities
Reception
Welcome all visitors in a professional and friendly manner.
Check in visitors and notify hosts promptly.
Direct visitors to relevant departments as needed
Manage reception inbox and handle general enquiries
Book taxis and transport for staff
Maintain a clean, organised reception area
Ensure accurate visitor registration in the systemRoom Bookings & Events
Coordinate meeting room bookings (setup, catering, IT, logistics)
Liaise with internal teams to ensure smooth events and meetings
Confirm and prepare daily meeting schedules
Communicate hospitality and catering requirements
Ensure rooms are cleared and reset appropriately
Maintain accurate visitor records for meetingsSwitchboard
Handle incoming calls professionally and efficiently
Transfer calls accurately to appropriate departments
Respond to enquiries within service standards
Follow procedures for cold callers and suspicious calls
Report telecom faults promptlyAdministration
Provide general administrative support as required
Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)
Support projects led by different managers
Take ownership of assigned operational responsibilitiesGeneral Responsibilities
Maintain a professional appearance at all times
Deliver exceptional customer service and build strong relationships
Demonstrate attention to detail and accountability
Work proactively and collaborate effectively with teams
Support a positive, team-oriented environment
Handle additional duties as requiredSkills & ExperienceEssential:
Previous front-of-house or similar experience
Excellent communication and interpersonal skills
Strong customer service focus
Ability to prioritise and manage workload
Confident problem-solving and decision-making skills
Professional appearance and demeanour
Strong relationship-building skills
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Flexible approach to working hours and shiftsEducation
Good standard of general educationCore Competencies
Communication
Teamwork
Flexibility
Customer focus
Service delivery
Ownership
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Salary description
£15.00 - £16.00 per hour