To assist with the day to day running of the crematorium, in particular assisting with horticultural duties in ensuring that the ground are kept to a high standard. To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.
Responsibilities for Service Excellence
To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person
To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget
To produce letters and invoices for clients as required, and to answer queries as appropriate.
To suggest refinements and improvements in client service to your Line Manager
Responsibilities for Operational Efficiency
To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement.
To input all necessary information using our CRM system.
To fully comply with the requirements of the Operations Manual.
To learn all roles within the facility and follow the Company’s interchangeable business model ensuring that all roles are covered at all times.
Assist with meaningful community engagement activities throughout the year
Assist with driving memorial and burial initiatives with community events and FD/Celebrant engagement
Take an equal part in weekend rota for services and during busy cremation times.
Responsibilities for Business Growth
* To behave always as an ambassador for the Company
* To create revenue via a proactive sales approach, and to safeguard revenues through efficient credit control.
* To assist in meeting the periodic sales budgets.
Key Competencies
* Client focus
* Good communication skills
* Attention to detail/exceptional accuracy in data entry
* Self-management
* Team working
* Achievement focus
* Adaptability
* Problem solving
* Integrity, sensitivity and commitment
Person Specification
* Experience of maintaining grounds to a high standard
* IT skills to include Microsoft Excel and Word.
* Any IT experience working with bespoke administrative systems
* Committed to the provision of excellent service
* Good numeric and literacy skills
Benefits Offered
* 25 days holiday per year plus public holidays
* Death in Service Benefit - 4 x salary
* Company pension 3% employers contribution, 5% employees contribution
* Employee assistance programme Health Cash Plan
* Discretionary bonus scheme
* Employee Referral Bonus Program
Salary description
£27000.00 - £27000.00 per year