Jobs in Passenham

Pertemps Recruitment is working in partnership with a leading retail organisation to recruit an IT Service Desk Analyst to join their busy Incident Management team based in Plymouth.

This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.

Key Responsibilities 

Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems
Receive, log, monitor and respond to service requests via multiple communication channels
Diagnose and resolve issues relating to till systems, peripherals and connectivity
Troubleshoot hardware including printers, scanners and payment devices (PEDs)
Escalate complex or high-priority incidents to internal and external teams in line with agreed procedures
Follow up with end users to ensure issues are fully resolved
Act as a customer-focused point of contact for internal users and relevant external parties
Support ad-hoc IT tasks as directed by the IT Service Desk Team Leader or senior IT staff
Maintain up-to-date technical knowledge as new systems and technologies are introduced
 Person Specification 

Minimum of 1 year’s experience in an IT support or Service Desk role
Previous experience in a customer-facing environment
Basic understanding of network infrastructure (LAN/WAN) and troubleshooting
Good overall knowledge of IT systems and technical terminology
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Reliable, flexible and able to work effectively as part of a team
 
 What’s on Offer 

Competitive salary
Pension scheme
Long service awards
Employee discount
Cycle to work scheme 
 Additional Information 

Hours: Working days and hours to be discussed at interview
Location: Plymouth, Devon
Employment Type: Temporary to Permanent, Full-Time

 To apply or for further information, please contact Chelsea Goodman in the Pertemps Plymouth branch