We are looking for an exceptional Customer Service Executive to join our clients team in Yeovil. This is not a call centre role, this is a pivotal position working alongside our clients internal teams to maximise customer satisfaction, increase sales conversions, and strengthen long-term client relationships. If you combine outstanding communication skills with strong organisation, commercial awareness and a “customer first” mindset, we want to hear from you. This is a varied, fast-paced role that requires initiative, accuracy and confidence.
Key responsibilities:
* Coordinate customer and new business appointments with the internal teams
* Proactively follow up quotations and prospects to maximise conversions
* Deliver first-class customer service via phone, email and online enquiries
* Process sales orders, raise purchase orders and manage supplier quotes
* Track customer enquiries and update internal CRM/order systems
* Support marketing activity by converting leads into active customers
* Resolve customer queries quickly and professionally
* Manage diaries, itineraries and key communications
* Identify cross-selling opportunities to increase overall sales
Skills and Experience
* Experienced in customer service, sales support, account management or order processing
* Exceptionally organised and detail-focused
* Confident speaking with customers and negotiating professionally
* Commercially aware and motivated by results
* Proactive, you don’t wait to be asked
* Comfortable managing multiple priorities
* Skilled in CRM/database systems and Microsoft Office
Experience in sales administration, customer service coordination, internal sales, or account support would also be highly advantageous
Salary description
£28000.00 - £30000.00 per year