Location: Dagenham
Salary: £35,000 per annum, with an increase following successful completion of probation
Working arrangement: Hybrid
Position: Permanent, full-time
An established and growing freight-forwarding business is looking for an experienced Ocean Import Operator to join its team in Dagenham.
This is an excellent opportunity for someone with at least two years’ ocean-import experience who can manage shipments confidently from initial booking through to final delivery. Previous experience using CargoWise is essential.
The company offers hybrid working, a supportive team environment and genuine opportunities for career progression.
Key Responsibilities
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Manage ocean-import shipments from booking through to final delivery
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Handle both FCL and LCL consignments
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Liaise with customers, shipping lines, overseas agents, hauliers and internal departments
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Monitor vessel schedules, arrivals and shipment milestones
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Provide customers with regular and proactive shipment updates
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Arrange customs-clearance instructions and supporting documentation
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Coordinate container collections and final deliveries
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Manage Bills of Lading, arrival notices and import documentation
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Obtain rates and prepare customer quotations
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Process supplier invoices and raise customer invoices
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Resolve delays, documentation issues and operational queries
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Maintain accurate and up-to-date shipment records within CargoWise
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Deliver a consistently high level of customer service
Essential Requirements
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A minimum of two years’ ocean-import experience within freight forwarding
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Strong knowledge of end-to-end ocean-import operations
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Previous experience handling FCL and LCL shipments
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Confident using CargoWise
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Excellent customer-service and communication skills
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Strong attention to detail and organisational ability
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Able to manage a busy workload and prioritise effectively
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Comfortable working independently and as part of a wider team
What Is on Offer
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Salary increase following successful completion of probation
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Hybrid working
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Genuine opportunities for progression
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Supportive and professional working environment
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Opportunity to join a growing freight-forwarding business
If you have solid ocean-import experience and are confident using CargoWise, apply today for a confidential discussion
Salary description
£32500.00 - £37000.00 per year