Working closely with the Head of Business Design, you'll review how the housing association works, identify better ways of doing things, and make sure their systems support efficient, customer-focused services. You'll be a key link between operational teams, project teams, and IT, helping to turn ideas into practical improvements.
Responsibilities:
Reviewing and improving business processes.
Making sure systems such as Civica Cx, Advanced Financials, and Microsoft 365 are being used effectively.
Working with colleagues to understand current challenges and develop solutions.
Supporting the implementation of new processes, systems, and ways of working.
Creating process maps, guidance documents, and business cases.
Monitoring the benefits of changes and helping improve service performance.
Supporting teams through change and ensuring improvements become part of day-to-day operations.
Requirements:
Experience of improving business processes and delivering change.
Good understanding of housing services, assets, compliance, and related regulations.
Strong knowledge of Civica Cx, Advanced Financials, and Microsoft 365.
Excellent communication and stakeholder management skills.
A collaborative approach and the ability to build strong working relationships.
Strong problem-solving skills and a focus on delivering practical solutions
Salary description
£57536.00 - £57536.00 per year