Manage phone calls and emails from regular customers and new queries
Add all orders onto our Crystal SAP bespoke software
Create invoices from all orders and finalise payments with cash customers through the World Pay platform
Email account customers their invoices
Pack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customers
Liaise with production staff regarding orders which are ready for despatch.
Filing of all orders in appropriate folders
Keeping on top of stationary supplies, Utility information etc
Liaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing.
Keep the Health & Safety information UpToDate
Supporting the MD which also involves having training regarding the company product
A good understanding of Excel and Word is required
Being Tech savvy with Microsoft 365 Outlook, in regards to scam emails etc
Salary description
£29000.00 - £29000.00 per year