Due to our client's exciting business expansion, we are seeking a bilingual Customer Experience Representative to join their customer service team in Northampton. In this role, you won't just be answering queries; you will be the face of our brand for their German-speaking market, driving the new digital strategy and ensuring every customer interaction is exceptional.
Our client is looking for a proactive professional who can identify customer needs, collaborate across departments, and help us scale our international presence.
The Role
You will manage the end-to-end customer journey, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
Key Responsibilities
Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.
Customer Support: Respond to queries promptly via phone, email, social media, and live chat.
Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.Requirements
Language Skills: Fluent English and German speaker (written and verbal).
Experience: At least two years in a customer experience, support, or sales-focused role.
Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.
Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.
Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.Why You Should Apply
Be a Pioneer: Play a direct role in our new digital strategy and business expansion.
Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.
Professional Growth: Opportunity to manage the full sales and support cycle.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£27000.00 - £28000.00 per year