At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
We’re expanding our team, and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do.
How you'll make an impact
On a day-to-day basis, you’ll:
- Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
- Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support
- Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
- To hit financial targets, ensuring the team are sticking to the budget lines
- Carrying out team audits to ensure the team are paying close attention to detail
- To empower the team with knowledge of the products and policies
- Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team
About You
About you
At Gallagher we pride ourselves in providing excellent training programmes and support, however, some experience as a team leader or working within the insurance sector will be required for this position. We still encourage you to apply even if you don’t have all of the below;
- Evident skills and experience within Commercial Broking
- Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s
- Can display a sales driven and motivational attitude
- An approachable and open-minded management style
- Excellent communication skills and the genuine ability to listen, coach, mentor and support team members
- Strong skills within utilising company data
- Proven experience in coaching and supporting a team of individuals within the commercial insurance industry.
- We are also keen to see submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a leadership role.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)