Are you an experienced Freight Forwarder with a passion for delivering outstanding customer service and finding the best transport solutions for the client? We're looking for an exceptional Freight Forwarder to join this growing branch. This is an exciting opportunity for someone with experience in UK and European road freight who thrives in a fast-paced environment and enjoys building strong relationships with customers and transport partners.
About the Role
As an experienced Freight Forwarder you'll oversee the day-to-day movement of UK and European road freight, ensuring shipments are delivered safely, efficiently, and on time. You'll be responsible for planning transport solutions, negotiating rates with haulage partners, supporting customers, and driving operational excellence across the department taking ownership of the customer journey.
Responsibilities
- Coordinate UK and European road freight shipments from booking through to delivery.
- Plan the most efficient and cost-effective transport solutions.
- Negotiate competitive rates with haulage partners and secure transport bookings.
- Build and maintain strong relationships with customers, suppliers, and transport partners.
- Prepare quotations and support the development of new and existing customer accounts.
- Work closely with the customs team to support import and export shipments.
- Investigate and resolve service issues, ensuring customers receive timely updates and excellent service.
- Monitor performance against KPIs and identify opportunities for continuous improvement.
- Ensure operational systems are maintained accurately and documentation is completed to a high standard.
Qualifications and Experience
- Proven experience in UK and European road freight or freight forwarding.
- Strong knowledge of transport planning and haulage operations.
- Excellent communication, organisation, and negotiation skills.
- A proactive, customer-focused approach with the ability to work under pressure.
- Experience with freight forwarding software .
- Import and export customs knowledge is desirable but not essential.
Required Skills
- Proven experience in UK and European road freight or freight forwarding.
- Strong knowledge of transport planning and haulage operations.
- Excellent communication, organisation, and negotiation skills.
- A proactive, customer-focused approach with the ability to work under pressure.
- Experience with freight forwarding software (CargoWise experience is an advantage).
- Import and export customs knowledge is desirable but not essential.
Preferred Skills
- Experience with freight forwarding software
- Import and export customs knowledge is desirable but not essential.
Pay range and benefits
- £36,000 based on experience
- Life Insurance
- Medical
- Bonus
Additional Information
- Full-time, permanent position 40 hour working week Monday to Saturday
- A supportive and collaborative working environment
- Opportunities for professional development and career progression
- The chance to make a real impact within a growing transport operation
If you're ready to take the next step in your logistics career and want to join a team that values professionalism, teamwork, and exceptional customer service, we'd love to hear from you. If you re an experienced Freight Forwarder, apply today.