£65,000 plus benefits
The Repair Operations Manager is accountable for the end-to-end performance of our client’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with our client’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
Repair Operations Manager will be responsible for:
* Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
* Define and manage operational KPIs and ensure performance is tracked and improved
* Ensure capacity planning and resources are aligned to demand
* Drive operational efficiency, productivity, and throughput improvements
* Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
* Own service reporting and contribute to operational reviews
* Support commercial activities including tenders, pricing, and service proposals
* Ensure compliance across both our client and partner repair operations
* Manage budgets, cost control, and efficiency improvements
* Oversee inventory and management of equipment within repairs
* Lead and develop the to grow team capability and manage performance
* Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
* Drive a culture of accountability, collaboration, and continuous improvement
* Ensure compliance with ISO9001, H&S, environmental and security requirements
* Support the adoption and optimisation of ERP (D365) service workflows.
Repair Operations Manager Skills:
* Degree in an engineering or related technical subject, or equivalent level of professional experience gained within an electronic repair or manufacturing environment
* Proven experience managing end-to-end service or production operations in a workshop environment
* Demonstrated ownership of operational KPIs, budgets, and performance improvement
* Experience driving continuous improvement (Lean / Six Sigma / CI methodologies desirable)
* Strong stakeholder management across technical and commercial functions
* Experience working with customer facing teams to support customers in a B2B environment
* Proficient with Microsoft Office applications, including for managing communications and data analysis
* Commercial awareness to managing costs and pricing for services.
* Relevant qualifications to Repair services, e.g. IPC certification, auditor training, ITIL
* Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level
* Knowledge of Microsoft Dynamics AX / 365 environment and Power Applications
* Familiarity with preparing and delivering presentations to customers and partners
* Experience of leading a positive workplace culture and increasing employee satisfaction
* Project management experience.
Hours of work 37 hr week with 30 min lunch – 8 hr days and 5 hrs on Fridays.
Benefits for the Repair Operations Manager:
Personal Pension Plan
AXA Private health insurance
Dental Cover
Income Protection
Life assurance scheme 4 x annual salary
Electric car scheme
Electric car charging points in car park
Cycle to work scheme
25 days holiday / 185 hrs annually (plus bank holidays) – option to buy or sell up to 3 days holiday in one calendar year
Discounted gym membership for Inspire Health & Fitness Club
Free wellbeing app / employee assistance programme with counselling, fitness, and dietary services
Subsidised onsite restaurant
Social committee – they organise our inhouse events such as Christmas party, annual summer BBQ, sports, and charity.
Cambridgeshire
For more details please contact Lisa Parsons
Salary description
£65000.00 - £65000.00 per year