Our client is seeking a dedicated and compassionate Witness Care Officer to support victims and witnesses within the Devon & Cornwall Police Force, based at the Exeter Magistrates' Court. This is an exciting temporary opportunity that promises to make a significant difference in the lives of individuals navigating the criminal justice system.
What Our Client Offers:
A temporary contract until September 2027, providing job security and stability.
Competitive hourly rate of £14.10, ensuring that hard work is rewarded.
Part-time work pattern, with 29.6 hours per week from Monday to Friday.
Opportunities for professional development and continuous training in the Criminal Justice System.
Role Overview:
As a Witness Care Officer, the successful candidate will serve as a vital link for victims and witnesses involved in prosecution cases, ensuring they are supported throughout the legal process. This role is key in delivering exceptional service that meets individual needs, aligned with the No Witness No Justice requirement and the Victim's Code of Practise.
Key Responsibilities:
Act as a single point of contact for victims and witnesses, providing tailored support and guidance.
Conduct and continually assess needs and risk evaluations to ensure effective assistance.
Manage a varied and complex caseload, applying rights outlined in the Victims Code of Practise.
Maintain accurate records and updates, ensuring compliance with legislation and best practises.
Build and sustain relationships with external partners, including Victim Partner Agencies, HMCTS, and CPS.
Engage with the public through various communication methods, addressing emotional distress with empathy and professionalism.
Provide specialist advice and training to colleagues, enhancing team knowledge.
Manage logistics for evidence presentation, including worldwide video links and special measures.
Potentially provide evidence in court.Essential Criteria:
The ideal candidate will possess:
Experience working with a diverse range of individuals in various circumstances.
Strong communication skills, with the ability to engage sensitively with vulnerable or distressed individuals.
Collaborative experience with agencies such as CPS, HMCTS, and the Probation Service.
Proven planning and prioritisation abilities to manage a challenging workload.
A solid understanding of the Criminal Justice System and relevant processes.
Proficiency in Microsoft Office applications and adaptability to new systems.Competencies:
Candidates should demonstrate:
Emotional awareness and a proactive attitude.
A collaborative spirit, supporting and inspiring team members.
Critical analysis and innovative thinking.If you are ready to take on this impactful role and make a difference in the lives of victims and witnesses, our client would love to hear from you! This is a wonderful opportunity to contribute to a vital service within the community.
Application Process:
To apply for the Witness Care Officer position, please submit your CV and a cover letter detailing your relevant experience. Applications will be reviewed on a rolling basis until the position is filled.
Transform your passion for justice into action by stepping into this rewarding role today!
Our client is a disability-confident employer. They are committed to an inclusive and accessible recruitment process, ensuring support for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let the recruitment agency know, and they will be happy to assist you.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Salary description
£14.10 - £14.10 per hour