Reports to: Therapies Assessor and Service Manager
Salary: Salary of £26,227 per annum
Location: Remote with regular travel across Avon and Somerset, Devon and Cornwall
Hours: Full-Time, 37.5 hours per week
Post No: 2WCSOCFT1
Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
Key responsibilities:
Support Service:
Event Coordination and Delivery
* Coordinate and deliver regular community engagement activities, including; coffee mornings and support events.
* Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
* Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
* Co-lead on bookings and coordination of Ty Uchaf, our respite house.
Awareness, Training and Engagement
* Lead on regional awareness training delivery for non-emergency services and community-based organisations.
* Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
* Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services.
Partnership and Network Development
* Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.
* Develop and maintain effective links with community partners to expand reach and awareness of services.
Volunteer Support
* Act as a key local contact for volunteers.
* Support the recruitment, training and retention of volunteers in collaboration with the wider team.
Administration, Monitoring and Reporting
Maintain and take ownership of relevant systems and spreadsheets, including those used for:
Event planning and delivery
Marketing and communications
Contact and engagement tracking
Professional and family engagement records
Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners.
Monitor and manage posts/content on Facebook family accounts.
Quality Assurance and Improvement
Support quality audits and contribute to continuous improvement processes.
Collect and review feedback from events and training sessions to inform future development.
General:
To be responsible for organising own work agenda, time management and administration
To keep clear and up to date records on database of activities with families and any ensuing action
To promote the on-going work and continued support that 2wish can offer
To work as part of a team providing support to suddenly bereaved families
To work alongside support team and maintain a seamless approach to service delivery
To maintain a high degree of confidentiality in accordance with the charity’s policies
To show respect and sensitivity for the cultural and religious beliefs of families
To undertake learning opportunities and seek them out for the team
To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
To attend weekend and evening community events in support of the charity as necessary
Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided
Contribute on the social media platforms maintained by 2wish It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
Person specification:
Experience
Experience of community engagement, outreach or partnership working
Experience of coordinating services for vulnerable people
Experience of working with vulnerable people, including families and/or children
Experience supporting or working with volunteers and bereaved individual
Knowledge
Have a good understanding of bereavement and the effects of grief on bereaved individuals and their families
Have a good understanding of child and adult protection issues and how to respond to safeguard effectively
Understand the principles of risk assessment and risk management for bereaved individuals and their families
Understand and be committed to equal opportunities and diversity issues in policy and practice
Skills/Qualifications/Abilities
Experience of community engagement, outreach or partnership working
Strong organisational and event coordination skills
Confident delivering training or group sessions
Ability to build and maintain relationships with diverse stakeholders
Highly effective administrative skills
Personal qualities
Compassionate and empathetic
Solution-focused with strong problem-solving skills
Committed to continuous improvement and high-quality service delivery
Willingness to travel regionally and attend occasional evening or weekend events
What we do for you:
Salary: Starting salary of £26,227 per annum
Contract type: Permanent
Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy, undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: This post is hybrid based with some travel across the region you are covering, as well as the office
Additional benefits for our employees:
An ‘Employee Assistance Programme,’ including wellbeing support
Free parking on 2wish premises
Free branded 2wish clothing
An extra annual leave day on your birthday
Incremental increase in holiday entitlement based on length of service
Paid sick leave
Discounts for personal purchases on 2wish Merchandise
Discounted tickets to UK 2wish events for staff and family
Extra holiday entitlement when taking part in 2wish overseas events
Tools/equipment required for the performance of duties
Reimbursement of work expenses
Bright Exchange employee discounts
Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 21st August 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview
Salary description
£26227.00 - £26227.00 per year